Postage and return of goods policy
All items in store that are made by us are sent out within 24 hours of purchase.
Backdrops and tools are sent out same day.
Other larger items are posted out within 5 days, as these are bought in to order.
Any item being sent back, must have signed for postage on, any item lost in the post can not be refunded.
Defective or faulty items may be refunded less postage, or a replacement sent out free of charge.
All postage for return goods, are funded by the buyer.
Any item late in the post is not refunded. Any paypal fees will not be refunded, if only part order is refunded. if all refunded and not part, these will be returned to the buyer.
We do not replace broken items in the post. This has to be done by the buyer to get money back. As sending though Royal mail, they want my costs of making the item and send out 6 first class stamps. This of course does not cover the amount.
I can send you the postage recipt, and the invoice, for you to make the claim to get a full refund. But we are not liable for items in the postal system that get miss treated or handled incorrectly. be aware of ths before buying.
here is the link to claim. Please send me an email of the name address with post code, date of payment, and i will send over all details for you to make this claim.
If you require an item next day guaranteed delivery please contact me for a quote before ordering. All items unless otherwise asked for, will be sent first class recorded post, so any item delivered late, is not our responsibility.