Please remember, that to keep our prices low, we put a charge of 6% on all orders, this is to just cover paypal charges at checkout.
All items are shipped out the same day, monday to friday only, and if ordered before 11am. Items are sent via royal mail first class post, Breakable items like acrylic toppers & Models are sent via royal mail signed for 1st class. so you are covered and insured for anything breaking.
Postage overseas, can be more expensive, but i try and get them to you as quick as i can do.
Hand made models, are sent out when safe to do so, this can take 7-10 days before sending.
Ready made sugar lace can take 24 hours before posting out, dependent on how large the order is.
Any excess postage costs will be refunded once the item is shipped out. As postage goes on amount ordered, and some times this can be a bit more than postal cost is.
And remember i post all over the world, select Outside of the UK when ordering, if you live outside of the UK.
Mats, molds, acrylic, card, icing & wafer paper, backdrops, stencils, silhouette cut outs, are all shipped out via royal mail first class, or signed for same day if ordered before 1pm.
hope this helps. if you have any questions, please email me
Any item sent back for replacement, or refund, must be done so at the cusomers cost, and within a 4 week period. Items can not be refunded unless returned to us here within 4 weeks of buying the item, Anything after this, can not be exchanged, or refunded.