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Questions & Answers Page

Q: How long will delivery take?

A: I post all items out same day if ordered before 11am monday to friday via first class recorded post. Handmade items, like fondant figures are 7-10 days before posting out. You will be sent an email with tracking details. 


Q: I haven't got an email saying that my order went through?

A: Please check the spam folder before contacting me. As i can be rather busy at times, and may not be able to help right away.


Q: If i order a printed topper, say 5" will it be how big will it be if it is rectangle or not square shape.

A: The topper will be 5" on the longest part, and the rest will be in proportion to this.


Q: what does it mean when it says uncut or pre-cut on the wafer and icing sheets?

A: It means that if you want the item cutting out for you, to save time i will cut this for you and send out as pre-cut. If you are going to cut the image out yourself, then select uncut.


Q: I am making a cake, and want to put ready made lace round it, how much will i need to buy?

A: measure round the outside of your cake tin. All measurements are on each cake lace, so you will be able to buy the amount needed for your cake.


Q: I ordered an item, but still haven't received it.

A: Please contact royal mail with the tracking number that was sent to you. they can track the item internally for you. Any item not received after 14 days, please contact me for the postal receipt, so you may make a claim with royal mail.

 
 
 
 
 
 
 
 
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